Customer Service
24 hour service, 7 days a week
Call out policy
Assistance by Phone, Fax, Email
Rapid response time
On-time delivery tracking
Percentage order type received
Credit card purchases
Online order status
Online stock availability
Online technical information
Online certifications
Online literature requests
Separate quotations department
Direct phone lines
No quote too large or too small
Sales and Marketing
Publications and literature
Website links
Customer referrals
Promotional material
Joint shows
Marketing strategies and business development plans
Sound Engineering Support
Over 130 years experience in Sealing Technology
7000 engineering calls per year
Product training and seminars
Product recommendations/cross references
Bolt load calculations (ASME, PVRC, FSA, DIN)
New product development
Specification support, consolidation, and approvals
Product testing/qualification
Failure analysis
Gasket design assistance/drawing service
Technical visits/field support
Committee activities (ASTM, ASME, PVRC, etc.)
Manufacturing
24/7 Manufacturing Support.
Multiple fabrication techniques employed including lasers, plasma welding, and various traditional milling and machine tools
Experienced workforce – Average hourly person has 9 years experience. Supervisors and managers average 15 years plus.
Extensive stock of specialty alloys and sealing materials to support quick turnaround requirements
Extreme flexibility. We have redundant capabilities to manufacture most products, ensuring consistent supply
We work hard to understand the customer’s requirements and are able to translate these successfully into quality products
We take pride in our work, from the top on down!
Information Technology Department
EDI Inventory Level Check
Order Tracking
Turnaround Manager Online Program
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